Gaming should be fun — not stressful or problematic. At 25bd9, we believe responsible gaming isn't just a policy; it's a genuine commitment to every one of our players.
25bd9 was built on a simple belief: gaming should be fun. But we also understand that life isn't always the same for everyone. Financial pressure, family struggles — when gaming starts adding to that stress rather than relieving it, something has gone wrong.
That's why at 25bd9, responsible gaming isn't just words on paper — it's reflected in every feature, every tool, and every support conversation. Our goal is for every player to walk away with a smile.
In line with international responsible gaming standards, 25bd9 has a number of safeguards built into the platform — some you can activate yourself, and others our system monitors automatically. Here's a full breakdown.
Our Motto: Playing at 25bd9 is all about entertainment. If the fun starts to fade or you feel like you're losing control — talk to us. We're always ready to help.
These figures are based on 25bd9's own user surveys. We regularly review this data to improve our services.
Free to use, available anytime, and entirely in your hands
Set your own daily, weekly, or monthly maximum deposit amount — and decide in advance how much you're willing to lose before you stop. Limits cannot be exceeded.
Set a limit on how many hours you want to play in one session. Once time is up, 25bd9 will automatically send you a reminder and, if needed, temporarily pause your game.
At set intervals, 25bd9 will remind you how long you've been playing and how much you've won or lost. This helps you make informed decisions.
If you feel like you need a break, you can temporarily suspend your account for anywhere between 24 hours and 30 days. During this period, logging in or placing bets will not be possible.
Lock your account for an extended period — from 6 months up to 5 years. No promotional communications during this time either. Stay safe while you recover.
25bd9's responsible gaming team is here for you 24/7, every day of the week. Talk to us without judgment — we'll listen and we'll help.
If you notice any of the following signs in yourself, it may be time to seek help:
Get help now: Email us at [email protected] or reach out via live chat. We won't judge — we'll just help.
Select the statements that apply to you
Log in to 25bd9 with your registered email and password.
Click your name in the top right corner, then select "Account Settings".
In the Settings menu, click on the "Responsible Gaming" option.
Deposit limits, session limits, cooling-off, or self-exclusion — activate whichever tool you need.
Click the "Confirm" button to save your changes. The limit will take effect immediately.
Daily / Weekly / Monthly — set separate limits at all three levels. Lowering a limit takes effect immediately; increasing one requires a 7-day waiting period.
Set a session anywhere from 1 hour up to 8 hours. You'll be automatically logged out when time is up.
Take a break for 1 day, 7 days, 14 days, or 30 days. During this period, no bets can be placed on your account.
Choose 6 months, 1 year, 3 years, or 5 years. The account cannot be reopened — even by you — until the period expires.
Before you play, decide — in your head or on paper — exactly how much you're willing to spend. Deposit that amount and no more. When the budget runs out, stop playing.
Avoid gaming when you're angry, sad, or frustrated. Playing in a negative headspace leads to poor decisions.
"Maybe one more round and I'll win it back" — this is the most dangerous mindset. Losses are a normal part of gaming; accept them and make decisions with a clear head.
Take at least a 10-minute break every hour. Have some tea, go for a walk, or catch up with family. Playing non-stop kills your focus.
Gaming is purely for fun — treating it as a livelihood, a solution to problems, or a source of income is a mistake. Real-life problems need real-life solutions.
Recognizing you have a problem and reaching out for help takes real courage. The 25bd9 support team is always here for you — no judgment, ever.
These are the questions 25bd9 users ask most. If you can't find what you're looking for, please get in touch with our support team.
For further questions, reach us via live chat or email: [email protected]
No, your balance is kept safe during self-exclusion. Once the exclusion period ends, you can withdraw it or resume playing. However, no gaming or betting is possible during this time.
Lowering your deposit limit takes effect immediately. Increasing it, however, comes with a 7-day waiting period — this is intentional, giving you time to make a calm, considered decision.
No. When a cooling-off period or self-exclusion is active, 25bd9 will not send any promotional messages, bonus offers, or gaming-related communications. Only essential account-related notices may be sent.
Not directly. However, if a family member is concerned, they can reach our Responsible Gaming team at [email protected]. We'll assess the situation and take the necessary steps.
If you can't stop gaming, keep playing to chase losses, lie about your gaming, or neglect family responsibilities to play — these are warning signs. Try the self-assessment quiz above or reach out to our support team.
Yes, completely free. All of 25bd9's responsible gaming tools — deposit limits, session limits, cooling-off, self-exclusion, and reality checks — are available at no cost. No fees, no penalties.
We want you to enjoy gaming in a healthy, fun way. Use our protection tools, stay within your limits, and reach out to us whenever you need support.
25bd9 is always by your side. For users aged 18+ only.